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Question regarding contract extension
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Netzwerkforscher

@Thomas ok, so if I do not take any action then my contract will be renewed for one year, that means I will continue to pay 29,99 EUR per month for next one year. Correct?

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Moderator

Hi annkintel,

 

yes that's right.

 

Regards

Thomas

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Netzwerkforscher

@Thomas I see that a new contract is available at 19,99 euros per month for 50mbps/5mbps speed. However If I simply renew my existing contract I would have to pay 29,99 euros per month. 

 

How can I choose the new contract? Should I cancel the existing one? And then ask for new contract at same address for same name?

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Moderatorin

Hello annkintel,

these are the prices for new customers. Just like you used to be one. the prices for existing customers apply to you.

 

Best regards

Tina

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Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

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Netzwerkforscher

@Tina well, ok. My point is why should I stick with Vodafone if Vodafone is not giving me any additional benefit for my loyalty. Forget the benefit, it is charging 30% more for being a loyal customer as compared to being a new customer.

If Vodafone can not provide any additional benefit, then can I simply cancel my current contract becoming "non customer" for you? I return the router and all. Then re apply as a "new customer"?

 

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IOT-Inspector

"New customer" conditions apply only if you haven't had any internet contract with Vodafone for at least 6 months. So cancelling and applying immediately for new contract does not count as "new customer".

If you want to cancel, you have consider the cancellation term of something like 3 months (I am not sure about the exact term).

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