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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 25.11.2020 17:34 - zuletzt bearbeitet am 25.11.2020 17:48 von Grit
My first Vodafone WLAN bill was deducted from my account on 27th May, 2019. Then I was unaware of the fact that I must downgrade on April, 2020. and I was of the opinion that I must downgrade in May,2020.
So in may, 2020 I was deducted 50 euros and then I have downgraded my plan and From june ,2020 I am deducted 33-34 euros roughly.
My understanding with the customer care person is that for next one year again I will be in the same plan i.e till next June 2021, But today when I called to the customer care they said it is till June 2022. I am confused on this. How can it be tilll 2022 without my approval???
Kindly give a call back to my number as soon as possible.
Wifi customer number :***
Arun ***: Birth date : 10.11.1992
Edit: Customer number and username removed for data protection reasons. VF_Grit
am 27.11.2020 12:02
Hi ArunKumar,
welcome to our Community.
Maybe there was a misunderstanding. If you changed in May to a lower tariff this plan is fixed until you cancel the contract.
The downgrade itself should not increase your contract term to June 2022.
If you want I can have a look on that. Please send me a private message with the following information:
your name
your address
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan