Menu Toggle

Aktuelle Eilmeldungen


Vodafone E-Mail:  Es kommt aktuell zu Störungen im Bereich Vodafone-E-Mail


Nähere Informationen dazu findet ihr im Eilmeldungsboard.

Close announcement

Internet, Telefon & TV über Kabel

Siehe neueste

Problem with my contract termination date and bill


My first Vodafone WLAN bill was deducted from my account on 27th May, 2019. Then I was unaware of the fact that I must downgrade on April, 2020. and I was of the opinion that I must downgrade in May,2020. 


So in may, 2020 I was deducted 50 euros and then I have downgraded my plan and From june ,2020 I am deducted 33-34 euros roughly.


My understanding with the customer care person is that for next one year again I will be in the same plan i.e till next June 2021, But today when I called to the customer care they said it is  till June 2022. I am confused on this. How can it be tilll 2022 without my approval???


Kindly give a call back to my number as soon as possible.


 Wifi customer number :***
 Arun ***: Birth date : 10.11.1992


Edit: Customer number and username removed for data protection reasons. VF_Grit


Mehr anzeigen
1 Antwort 1

Hi ArunKumar,


welcome to our Community.


Maybe there was a misunderstanding. If you changed in May to a lower tariff this plan is fixed until you cancel the contract.


The downgrade itself should not increase your contract term to June 2022.


If you want I can have a look on that. Please send me a private message with the following information:


your name

your address

date of birth

your customer number

the link of this thread


Please reply here when you have sent the private message.




Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!

Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen