Problem with Vodafone connection switch

[Vphone754]

Hello,

We were given an offer from Vodafone to switch from our existing 100 Mb/s connection to a new 500 Mb/s connection from 01-July-2019. It was told to us that we will receive the new modem by 1st of July and then we will have to send the old modem back. We did exactly what was told and sent the old modem back to Vodafone on receiving the new one. But unfortunately the old connection still seems to be active and we have received two bills for the month of July.

Please help us in resolving this matter by canceling the old connection.

Thanks

[Nancy]

Hello Vphone754,

I have entered the cancellation for your Mobile- & Euro-Flat and you will also get a confirmation. Your tariff change after one year to the 100 Mbit/s line is stored in your data. You will receive a confirmation shortly before the change.

Do you have any questions?

Best regards

Nancy

[Vphone754]

Thanks a lot Nancy, I appreciate it !

Best regards ! 

[Nancy]

Hy Vphone754,

you're welcome. We are here to help.

Since you have no further questions, I'll put a lock on your thread.

Many greetings

Nancy