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Problem regarding my account and bills
Zuz
Netzwerkforscher
Netzwerkforscher

Hi Guys, 

 

Some time ago I asked for an explanation regarding the surprising price of services and the problem of access to my bills. After a long time I received an answer that I should ask for help here, so I do.

 

I was kinda offline for a long time, bills were paying automatically and it was fine. Because I'm moving, I started to look through my stuff and learned very suprising things. First of all I  I noticed that at the beginning of last year I paid about 50 euros for home internet. For some time, over 100 euros is been collected from my account each month - I do not understand what this implies and it seems... a little too much. 

 

It's logical that I decided to look through my bills on the online account - the problem is that each time I click on the bill (at the email), after logging in I see the following message:

 

Zrzut ekranu 2019-01-3 o 11.07.17.png

 

 

 

 

 

 

 

 

 

And obviously... it's not true. 

 

I'm totally confused and I need help. First of all, I want to get to my bills, secondly I want to explanation why the difference in payment is so big, thirdly... after that I would like to find cheaper solution and THEN transfer the internet to the new flat...

 

Also, if this is impossible to resolve here, can you tell me in what Vodafone/Kabel Deutschland office I can find help in english or polish? (Mitte, Spandau, Charlottenburg).

 

Thanks a lot, I really hope I can find help here

 

Edit: Thread moved to the right board. DSL-->Kabel

13 Antworten 13
Stephan
Moderator:in
Moderator:in

Hi Zuz,

 

your move is still dated February 1st. Must be something technical.

 

Is the connection still down? I see that your router is offline?

 

Regards

Stephan

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Zuz
Netzwerkforscher
Netzwerkforscher
Hi Stephan,

I checked the connection in new apartment and there’s exactly the same problem. Wifi is working, everything looks normal besides actuall Internet connection. Symbol @ isn’t active.

Please help me, because I need this to work and now I’m really doomed.

Thanks
Zuz
Netzwerkforscher
Netzwerkforscher
I don’t feel super great pushing this like that but I need my Internet for work and it’s super urgent right now.

I open another thread but nobody answer so I need to try here. Somebody? Something? Please?
Jens
Moderator:in
Moderator:in

Hello Zuz,

 

I told them you needed a technician and someone contacted you.

 

Regards

Jens

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