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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 03.01.2019 11:11 - zuletzt bearbeitet am 03.01.2019 11:16 von WolfgangF
Hi Guys,
Some time ago I asked for an explanation regarding the surprising price of services and the problem of access to my bills. After a long time I received an answer that I should ask for help here, so I do.
I was kinda offline for a long time, bills were paying automatically and it was fine. Because I'm moving, I started to look through my stuff and learned very suprising things. First of all I I noticed that at the beginning of last year I paid about 50 euros for home internet. For some time, over 100 euros is been collected from my account each month - I do not understand what this implies and it seems... a little too much.
It's logical that I decided to look through my bills on the online account - the problem is that each time I click on the bill (at the email), after logging in I see the following message:
And obviously... it's not true.
I'm totally confused and I need help. First of all, I want to get to my bills, secondly I want to explanation why the difference in payment is so big, thirdly... after that I would like to find cheaper solution and THEN transfer the internet to the new flat...
Also, if this is impossible to resolve here, can you tell me in what Vodafone/Kabel Deutschland office I can find help in english or polish? (Mitte, Spandau, Charlottenburg).
Thanks a lot, I really hope I can find help here
Edit: Thread moved to the right board. DSL-->Kabel
am 29.01.2019 18:41
Hi Zuz,
your move is still dated February 1st. Must be something technical.
Is the connection still down? I see that your router is offline?
Regards
Stephan
am 01.02.2019 20:37
am 04.02.2019 16:15
am 05.02.2019 09:01
Hello Zuz,
I told them you needed a technician and someone contacted you.
Regards
Jens