Plan downgrade after 1 year

[Vitor23]

Hi

A year ago I subscribed to the Red Internet & Phone 200 Cable plan. I was informed at the time by the Vodafone salesman that at the end of the 1-year promotional period I should downgrade to another plan (with less speed) if I want to keep on paying the same price. So I'd like to do that by the end of the 1-year period. Also sent an email and the answer was that I should create a topic here to solve it. Which would be my options in that case and how can I make that change?

Thanks in advance

[Stephan]

Hi Vitor23,

let's have a lok on that.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Vitor23]

Just sent you, Stephan. 
Thanks

[Lars]

Hi Vitor23,

I'll take over for Stephan.

The first 12 months end with you on 30.08.2019. From this day on you can switch to the following products:

Red Internet & Phone 100 Cable at 34,99 Euro

Red Internet & Phone 32 Cable at 29.99 euros.

Which variant would you like to choose?

Best regards

Lars

[Vitor23]

Hi Lars,

Is there any option for 50 Cable?

Thanks

[Lars]

Hi Vitor23,

exceptionally we can do that 😉 Price would be identical to Red Internet & Phone 32 Cable. Should I do that?

Best regards

Lars

[Vitor23]

Yes, Lars. Please
I think it's the best option for me.

Thanks

[Grit · Accepted solution]

Hello Vitor23,

i ordered the change. Please remember that this will only take place in August after the first 12 months.

Regards

Grit

[SD1]

Hello there

I need your help here.

I am currently using Vodafone DSL Red connection. I took the contract for 2 years.

After 1 year i want to downgrade the contract from 100mbps to 16mbps speed for lower tariff

I have tried to contact the Vodafone helpdesk to change my plan but I have received no help from them.

Can you please help me here?

Please help me here.

Thank you

SD

[Andre]

Hey SD1,

not every tariff is covered by our "Wechselgarantie" into a lower tariff after 12 month.
Are you using a red Internet 50 DSL or a red internet & Phone 50 ?

Please send me a private message with your customernumber & i'll have a look into this.
Therefore please click on my name/avatar -> then "Diesem Benutzer eine private Nachricht senden".

Best regards,

Andre