Plan change request

[CameronB]

Hi there,

I have contacted support, however was asked to post here for english support.

I am currently on the plan "Red Internet & Phone 1000 Cable (from the 2nd year € 69.99 / month)" and I see the end of the offer for € 20 / month is coming soon.

I see your latest offer for 1000 Cable is only € 49.99 / month. Please can I change to this product? If not, I would be looking to downgrade to a much cheaper plan as part of the "exchange guarantee", as € 69.99 / month is not reasonable

Many thanks,
Cameron

[CameronB]

Hi,

Is there a list of plans to view? I do not see you offering 400mbit/s on your website so I am unsure where this option has came from

[Stephan]

Hi CameronB,

as Anett already wrote, you can see your downgrade offers in your order confirmation.

There the tariff is listed with 400 MBit/s for 44,99 Euro per month.

Regards

Stephan

[CameronB]

Hi,

Could you confirm what the upload speed is for both the 500 and 400mbit plans?

I have found the contract document from the start and can see Red Internet & Phone 500 is possible for €49.99.  The upload speed would be the deciding factor on the plans between 400 and 500

Many thanks,

Cameron

[Stephan]

Hi CameronB,

for both tariffs it's 25 MBit/s Upload.

Regards

Stephan

[CameronB]

Thanks for confirming.

Because there isn't much difference in price between the 400 and 500, i'd like to go for the 500mbit plan please, for €49.99

Many thanks,

Cameron

[Stephan · Accepted solution]

Hi CameronB,

okay, then it will be 500 MBit/s for 49,99 Euro.

The change will be effective on August 21. You'll get an extra confirmation for this.

Regards

Stephan

[CameronB]

Thats perfect, many thanks for your assistance

[Stephan]

Hi CameronB,

you're welcome. Do you have any further questions?

Regards

Stephan