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Frage
Antwort
Lösung
am 06.08.2020 20:53
Hi there,
I have contacted support, however was asked to post here for english support.
I am currently on the plan "Red Internet & Phone 1000 Cable (from the 2nd year € 69.99 / month)" and I see the end of the offer for € 20 / month is coming soon.
I see your latest offer for 1000 Cable is only € 49.99 / month. Please can I change to this product? If not, I would be looking to downgrade to a much cheaper plan as part of the "exchange guarantee", as € 69.99 / month is not reasonable
Many thanks,
Cameron
Gelöst! Gehe zu Lösung.
am 16.08.2020 18:39
Hi CameronB,
okay, then it will be 500 MBit/s for 49,99 Euro.
The change will be effective on August 21. You'll get an extra confirmation for this.
Regards
Stephan
am 07.08.2020 15:01
Hello CameronB,
you cannot switch to the offer of 49.99 Euro for 1000 Mbit/s if you have signed up for 69.99 Euro in the second year. I'm sorry.
Regards
Grit
am 07.08.2020 15:44
But as part of the exchange guarantee I could simply move to a lower plan, lower than €49.99 and you would lose more money from me? Why could you not just do the new offer and that would also hook me in for another year
am 10.08.2020 10:45
Hello, Cameron B,
we are sorry, but we can only offer you those offers which are possible with the exchange guarantee. You can see these offers in your order confirmation.
Regards
Anett
am 10.08.2020 10:51
Ok, then I shall just select a plan that is cheaper than € 49.99 and Vodafone will lose out.
Another question, I had contacted the email support and received the following email, it seems to be a confirmation of order but I didn't order anything, only contacted support? Can you double check to see why this was sent:
vielen Dank für Ihren Auftrag. So geht’s weiter:
Sie bekommen bei Neubestellungen Ihre Auftragsbestätigung in 3-5 Werktagen nachdem wir Ihre Bestellung bearbeitet haben. Für Anleitungen und Hilfe-Videos rund um Ihr Gerät klicken Sie hier.
Wechseln Sie nur Ihren Tarif bekommen Sie Ihre Bestätigung kurz bevor Ihr neuer Tarif aktiv wird.
Cameron
am 10.08.2020 11:57
Hello, Cameron B,
so that I can have a look at it, I need your data (name, customer number, address and date of birth) by PN.
As soon as this is out, please contact me again here in the post.
Regards
Anett
am 10.08.2020 14:05
Hi,
I've sent the requested information via PM
Many thanks,
Cameron
am 10.08.2020 17:16
Hi CameronB,
you ordered a new contract in end of July. That's why you got this message.
Since you already have a contract this order won't come active.
Regards
Stephan
am 10.08.2020 17:17
I 100% did not order a new contract, I simply contacted support. Your systems are pretty backwards then
am 10.08.2020 18:24
Okay,
so it's even better, that the new order won't come active.
Do you still want to change to 44,99 Euro (400 MBit/s)?
Regards
Stephan