Overcharged

[daj123]

Dear Vodafone,

I recently agreed to an internet contract with Vodafone, at the agreed price of €14.99 per month for the first 12 months (including 2 months "Sicherheitspaket" at no extra cost).

On 12. August 2019, €22.73 was transferred automatically from my account into that of Vodafone Kabel Deutschland GmbH. That is €7.74 above the agreed price.

Please offer a sufficient explanation as to why the agreed amount has been exceeded, otherwise repay the excess sum in full.

Many regards,

David Jefferson

[Nancy]

Hello daj123,

in your customer portal you will find your invoices deposited. You can also see which items have been billed exactly. I assume that the first month has been invoiced proportionately and the next month completely.

Have you already looked there?

Best regards

Nancy

[daj123]

Dear Nancy,

Thank you for your reply. I was told I would be paying 14.99 per month and nothing more. Looking at the invoice, it appears it's actually 14.99 plus tax???

David

[Nancy]

Hey daj123,

the 14,99 Euro are the gross price. On the invoice you will also find the period for which the respective item was billed.

Best regards

Nancy