TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 10.09.2018 16:11
am 10.09.2018 21:42
If you ordered a cable connection and a cable connection is possible, then you can't switch to DSL.
But if the cable connection is not possible at all (e.g. the antenna socket is missing and cannot easily be installed by a Vodafone technician -or- there is no antenna signal from Vodafone at all), Vodafone will cancel the contract - but you will have to make an appointment for the technician to sort things out.
And usually you can only make cable contracts if the building itself at least has the "right" antenna signal delivered. So the easiest way is to get a technican coming (maybe you can ask a friend or collegue to help you with the German hotline) and try to install the cable modem.
am 11.09.2018 12:31
Hello Lindsayturner,
I'll be happy to see how I can help you. Is there a multimedia box in your apartment? Have you received an order confirmation? If yes, I need your customer number, name and address by private message. Then write me again here in the article as soon as you have sent the data.
Best regards
Nancy