Internet, Telefon & TV über Kabel

Not using Vodafone GigaTV box anymore.. But getting bill for every month!!!
Smart-Analyzer

Dear Community,

         Since March 2018 I am using Vodafone internet connection. In the month of February 2019, I received a packet (GigaTV box) from Vodafone and I didn't want to use that TV box, so I returned (retour) the box within 2 days and I am not using the TV box anymore. But every month 29.99 euros deducted from my account for Giga TV. Please help me to cancel this order as soon as possible and stop charging money for the TV box.

 

I am new to Germany so I cannot speak German yet. I tried to reach customer care many times but finding English speaking support person is very difficult (Never find). So I sent mail and written letter to customer care and they suggested to open a new thread for my questions.

 

Please help me to cancel this order as soon as possible and stop charging money for the TV box.


 And help me to get refund of the money debited from my account. 

 

Kind regards,

Thiruashwin

Mehr anzeigen
14 Antworten 14
Moderator

Hi Thiruashwin,

 

the return of the box does not constitute a revocation. In addition, the contract would have had to be revoked in writing. I can offer you to take a look at it first. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Smart-Analyzer

Hi Thomas,

 

   As requested, I sent you the required details in private message. Please help me on this issue.

 

 

Kind regards

Thirumurugan.A

Mehr anzeigen
Moderator

Hi Thiruashwin,

 

the contract was signed with a local consultant. Was someone with you in January and you signed something?

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Smart-Analyzer

Hi Thomas,

 

   Yes, unfortunately my wife recieved the packet (Giga TV box) and signed in the delivery paper (DHL).

 

 

Kind regards,

Thirumurugan.A

Mehr anzeigen
Host-Legende

@Thiruashwin Did you or your wife sign the contract by a local consultant? 

Mehr anzeigen
Smart-Analyzer

Hi Thomas,

 

   I signed contract when opening internet connection (in Feb 201 and after that we didn't sign any contract.

 

Kind regards,

Thirumurugan.A

Mehr anzeigen
Smart-Analyzer

Hi Thomas,

 

   I signed contract when opening internet connection (in Feb 2018 ) and after that we didn't sign any contract.

 

Kind regards,

Thirumurugan.A

Mehr anzeigen
Smart-Analyzer

Hi Thomas,

 

    We didn't sign any contract with local consultant related to GigaTV. Please do the needful.

 

Kind regards,

Thirumurugan.A

Mehr anzeigen
Moderatorin

Hello Thiruashwin,

 

i can offer you to terminate the contract immediately. A refund of the already calculated fees is unfortunately not possible. Please note that the discount of 5,- Euro per month, which you will get in connection with both contracts, will be cancelled.

 

Regards

Grit

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !



Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen