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No internet
Haroun
Netzwerkforscher
Netzwerkforscher

Hello,
I have received my router this monday and i have no internet.
i tried to contact the customer support but it's all in english and i could not understand.
and i got a sms today informing me that i need to activate it in the next 5 days.
could you please help me with that.

Thanks

15 Antworten 15
Jojo111
SuperUser
SuperUser
DSL or Cable?
Haroun
Netzwerkforscher
Netzwerkforscher

Cable internet

Moved into the Cable board
Haroun
Netzwerkforscher
Netzwerkforscher

Where is that cable board?

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Haroun,

 

your thread has been moved to the correct board. Everything is ok.

 

Does any LED on your router light up? Are all cables connected?

 

Best Regards, Manu

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Haroun
Netzwerkforscher
Netzwerkforscher

Hello Manu,
Thanks for your reply 
all cables are connected and th INTERNET led is flashing red 

Haroun
Netzwerkforscher
Netzwerkforscher

no response right?
2 weeks now without internet 
Thnaks a lot! 🙂

Haroun
Netzwerkforscher
Netzwerkforscher
hello?
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

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