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No customer number


Hi everyone. Apologies, but I don't speak German.

Me and my partner recently moved to Germany, and we ordered a cable contract online .  However, we never received a customer number. Last week our router was installed, but there is no internet connection. We tried to call, but we  can't get any help because we don't possess a customer number ..

None of the operators I could get ahold of could help me, they keep asking for my customer number and I can't explain well because I don't speak German and they don't speak English.  Could s omeone please tell me how to get my customer number so I can go to the next step of getting my connection activated? 

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1 Antwort 1

Hi Veronica_93,


have you received an order confirmation? You will also find the customer number there.




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