TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 19.04.2021 21:18
Dear Vodafone,
I applied for "Red Internet & Phone 500 Cable" on 05.04.2021 and received an email saying, my order would get process as soon as possible. It's been 2 weeks now and I have not hear anything from Vodafone. Can you let me know:
1. When my order will get processed?
2. When I'll receive my device?
Thanks,
Harsh
am 20.04.2021 11:38
Hello Harsh,
did you specify a desired date for the start of the contract when you placed your order? I will be happy to check for you. Please tell me beforehand from which state you come.
Best regards
Nancy
am 20.04.2021 15:44
Thanks for your response Nancy!
I'm from Rhineland-Palatinate state and the request is for Ingelheim town. I think, I selected the delivery date of device as 10.05.2021.
am 21.04.2021 16:51
Hi Harsh,
then let's have a look, if we can find your order.
Please send me a private message with the following information:
your name
your address
date of birth
customer number or IBAN
e-mail address
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 21.04.2021 19:08
Dear Stephan,
I have dropped you a private message with my details. Looking forward to receive the contract and device 🙂
Vielen Dank!
Best Regards,
Harsh
am 21.04.2021 20:29
Hi Harsh,
thank you for your pm.
Unfortunately unfortunately we cannot offer you an internet connection. The order had to be cancelled.
Regards
Stephan
am 22.04.2021 14:35
Hi Stephan,
Oh that is really bad! May I know what is the reason?
Regards,
Harsh
am 23.04.2021 13:43
Dear Vodafone,
You are showing very unprofessional behavior. I feel cheated by trusting your brand and applied Internet connection from Vodafone. The reasons are:
Can you let me know, what is the reason behind the rejection and send me a formal email for this?
Thanks,
Harsh
am 23.04.2021 14:32
Hi Harsh,
nobody cheated on you here, so please refrain from making such unsubstantiated accusations.
This public forum is also not your private live chat and I’m not ready for you 24/7 on call. Sometimes it may take time for us to get to the point of responding in the contributions.
We cannot and will not offer you a contract for cable internet. There’s nothing you can do about that.
The only point of criticism I agree with you is that you did not receive any information to cancel your order.
Since your request lapses with the cancellation of the order, I will also close this post.
Regards
Stephan