New customer issue

[catap]

Good day!

I'm a new customer of vodafone kabel internet and I have strange issue.

A few weeks ago I've subsribed to kabel internet for my new home, I've received a new modem over DHL and everything looks in order.

But a few days ago I recieved an SMS

> Lieber Vodafone-Kunde, installieren Sie bitte in den nächsten 5 Tagen Ihren Kabel-Router. Damit aktivieren Sie Ihren Anschluss. Den Kabel-Router und eine Anleitung zur Installation finden Sie im Starter-Paket. Das haben Sie schon von uns bekommen. Freundliche Grñüe, Ihr Vodafone-Team

As I understand I should start to use internet over new modem and new address in 5 days, but I'm moving in 2 weeks.

I tried to reach anybody who speaks english by phone... but I can't.

What should I do?

Thanks.

[Stephan]

Hi catap,

welcome to our Community.

Did you also specify a desired date with your order? If not, you will receive this message automatically two weeks after your order.

If you received the SMS only recently, you probably placed your order at the beginning of February, right?

Regards

Stephan

[catap]

Hi Stephan,

I've placed an order about two weeks ago.

So, I can just do nothing and when I will move my internet at the new appartment should work, right?

[Thomas]

Hi catap,

you can't do anything right then. You just plug in the cable router and the internet should work. If not, we will send you a free technician.

Regards

Thomas

[catap]

Yes, it works fine.

Anyway, I discovered that the modem has also phone ports and looks like I have two phone lines.

Is it possible to terminate this line on something another, likes http://www.grandstream.com/products/gateways-and-atas/analog-telephone-adaptors/product/ht802? 

[catap]

Hey,

and one more questoin: does it possible to enable "static IP"? or something like this?

[Thomas]

Hi catap,

only Line 1 is activated. What you connect there is up to you. However, we cannot provide support or guarantee that it will work.

A static IP is only possible with our business tariffs. There is an additional option for this.

Regards

Thomas

[catap]

Hi Thomas,

Thanks for you response.

1) The modem in bridge mode right now and I'd like to forward it to my box. But I don't understand how can I get SIP credentionals if it SIP.

2) And for resident customer it is impossible, right?

[catap]

2+) and because I'm using this internet for work and my company may pay for it :), is it possible to transfer my contract to business contract?

[Nancy]

Hello catap,

you can switch to a business rate. Simply use your customer portal, there you will find all tariffs you can switch to. You can then book the option Fixed IPv4 address.

So that you get the SIP data for your terminal, you have to connect it and then you get the SIP data via the activation portal.

Best regards
Nancy