Good morning,
Because I didn't get any feedback by mail, I called by phone and I tried to change my contract. My german is not very good and I fear the operator couldn't understand me that good. I wanted to reduce the kabel speed to 100Mbit/s and add TV to the contract.
Could you confirm that my contract have been changed to 100Mbit/s?
I understood that it will be 34.99euro/month. Could you confirm?
For the TV I really didn't catch up everything he said. I understood that the first 6 months I will have to pay 4.99euro/month and then it will increase to 9.99euro/month. Could you confirm?
Do we have to pay something extra for getting TV? kind of a router?
When the new contract will start? March?
Do we need to do something to the router or simply the speed will be reduced and no action is required?
I also understood that because we take TV and internet there is a 5 euro discount. Is this correct?
How do we instal/activate the TV?
Thanks for your support.
