New Vodafone Client - Waiting For FRITZ!Box 6490 To Be Delivered

[Elandre]

Hallo

I signed up last week for Internet and Cable TV. Today I received the Vodafone GigaTV Box, but no router. Can anyone please help me on how the process works? Will Vodafone send the Router seperately or do I have to contact them to send it?

Thanks in advance.

Elandre

[Thomas]

Hi Elandre,

let me take a look at that contract. Send me your customer number, name and address in a private message. After sending, answer here again.

Regards

Thomas

[Elandre]

Hi Thomas

Done. Thank you.

Regards

Elandre

[Thomas · Accepted solution]

Hi Elandre,

you get a technician from us to install the connection. He then brings the Fritzbox to the appointment. That's why it wasn't sent.

Regards

Thomas

[Elandre]

Hi Thomas.

Thank you for the feedback. Will he schedule an appointment with me before he comes?

Kind Regards

Elandre Els

[Thomas]

Hi Elandre,

yes you will get a call to make an appointment.

Regards

Thomas