New Internet Kabel - Router LED blinks RED - No Internet

[StarMan]

Hello Vodafone Community,

I have subscribed to a Red Internet & Phone Young 100 Cable on June 8th, 2019 in a Vodafone Shop.

The router arrived on June 21th, 2019.

I have setup the router and the INTERNET LED started to blink RED immediately (WLAN is working). I waited a few hours and then tried the following:

• Power reset
• Factory reset
• Use another coaxial cable
• Changed my wall socket

INTERNET LED still blinking RED and thus no Internet...

On the overview page of the router is indicated that DOCSIS is offline.

No IPv4 adress is setup (0.0.0.0)

Here is the DOCSIS status page:

Downstream:

Channel ID | Channel Type | Frequency (MHz) | Modulation | Rx. Power (dBmV) | SNR/MER (dB) | Lock Status

0  | SC-QAM |          | UNSUPPORTED |          |           | NO

0  | SC-QAM |          | UNSUPPORTED |          |           | NO

0  | SC-QAM |          | UNSUPPORTED |          |           | NO

Plus another 24 identical rows...

Upstream

Nothing

Here are more information.

• Contract: Red Internet & Phone Young 100 Cable
• Router/Modem:  Vodafone TG3442DE
  • Firmware Version: AR01.01.117.01_091718_70.PC20.10
  • Hardware Type & Version: 7

What shall I do ?

Thanks in advance, kind regards,

Bye.

PS: Sorry for writing in english, my german is not good enough for the complexity of the topic...

[Tobias]

Hey,

all good 😉 I can have a look at the connection 🙂 Could you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regard

sTobias

[StarMan]

Hi Tobias,

I have sent you the private message with the required information.

Thanks for the support 🙂

Kind regards.

[Tobias]

Hey,

thanks for the data, i would like to send you a technician, could you give me a mobilenumber where the technician could contact you? 😉

Please via PN.

Regards

Tobias

[StarMan]

Hi,

Done via PN:)

So he will contact me to schedule an appointement I guess ?

Thanks for the support!

Kind regards.

[Tobias]

Hey,

yeah exactly, he will contact you to find an schedule 🙂

Regards

Tobias

[StarMan]

Hi Tobias,

Yesterday morning Cable Way AG called me but I unfortunately missed it.... I have been trying to reach them every hour since but without success. I always have the waiting music going on until communication stops.

If you have a way to reach them it would be great. For the appointment anytime is good. The sooner the better. I will manage to be there.

I send you via PN some information that may be useful.

Kind regards.

[StarMan]

Speaking of the devil...
They just reached me. Technician comes on Thursday.

Sorry for the disturbance.
Kind regards.

[Tobias]

Hey,

great haha, let me please know when the technician was on your side 🙂

Regards

Tobias

[StarMan]

Hi,

The technician came on Thursday and we found out that when the flat was renovated, people forgot to reconnect the cables...

Everything is fine now 🙂

Thanks again for the support, you can close the topic.

Kind regards