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Frage
Antwort
Lösung
am 30.03.2020 23:52
DSL
Hello! Apologizes for the English message.
After 25 days of waiting, my DSL contract was activated today, I was supposed to have a technician visit, but no one ever showed, I received an SMS saying that was not possible to activate my order and I should arrange another day for the technician, but my internet is working (That's good because I need to work from home).
The problem is that I have signed Red Down: 250Mb/s / Up: 40Mb/s and I am receiving now Down: 50Mb/s Upload: 10Mb/s only, and also my fritz box shows the maximums (Geschwindigkeit: ↓ 110,0 Mbit/s ↑ 23,4 Mbit/s)
I would like to know if I need a new technician appointment or is it something that Vodafone can solve with Telekom. I just want to have the right thing installed. I think I probably need some VDSL/DSLAM maneuver.
Tried to call Vodafone today, and they asked me to send a letter 😞
Is there anyone that can help?
Thanks in advance.
am 02.04.2020 16:47
Hi brnrossi,
no problem, you can write us here in English.
Let's see, what's wrong there. Please send me a private message with your customer number and password (alternatively your full name, address and birth date).
BR,
Dany