Menu Toggle

Aktuelle Einschränkungen

Mobilfunk: Es gibt aktuell leider Störungen im Mobilfunkbereich unter 2G, 3G und 4G. (Region München, Dachau, Oberschleißheim, Unterföhring, Ismaning).

MeinVodafone-App: Einschränkung bei Kündigung

Mein Vodafone-App: Selfservice-Alle Dienste

Nähere Informationen dazu findet ihr im Eilmeldungsboard.

 

Close announcement

Internet, Telefon & TV über Kabel

My old contract is still running even though I don't have the service
GELÖST
Gehe zu Lösung
Highlighted
Netzwerkforscher

Hello, in June 2019 I moved in with my girlfriend to a new apartment and she decided to bring her old contract (internet + tv) with her. Unfortunately, the technician told us he needed to drill the wall and the ceiling of the basement to install the cables but the landlord did not agree with that.  The technician told me to make a new contract which only uses the landline so he wouldn't need to drill anywhere. He also told me my girlfriend's contract was going the get canceled automatically the moment he lets Vodafone know that he couldn't make the installation. I did make the new contract, and I did get the new service installed (with the regular landline). But the old contract was never canceled. The problem is we noticed this until January. We visited a shop and got a letter written by one staff member addressed to „Kundenservice“ explaining the situation, and asking for the cancelation of the contract (and hopefully a reimbursement). We sent the letter via post (as we were told so), but nothing happened, the money keeps getting wired from her bank account. The „Kundenservice“ couldn't help us on the phone (even though my girlfriend does speak German). Looking forward to hearing from you.

 

(Please find attached the letter)

 

-J Echavarria.

 

 

edit: Attachment deleted. Please do not write personal data in open Forum. Everybody can see your Name and your Adress.

Mehr anzeigen
1 Akzeptierte Lösung

Akzeptierte Lösungen
Highlighted
Moderator

Hi JEchavarria,

 

thanks for the dm with all the info.

 

Unfortunately there was a huge mistake which I have to apologize for. The whole moving process wasn't handled properly. Smiley (traurig)

 

In the first step you'll get an confirmation that the cable contract is cancelled today. The next step is to credit all fees from June 2019 until now and to reimburse this credit on your bank account.

 

This will take some time bit will definitely happen.

 

Regards

Stephan

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Lösung in ursprünglichem Beitrag anzeigen

Mehr anzeigen
9 Antworten 9
Highlighted
Moderator

Hi JEchavarria,

 

just for clarification: Which contract should have been cancelled? And what kind of contract (DSL, Calble) is it?

 

Regards

Stephan

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Highlighted
Netzwerkforscher

Hello and thank you for your prompt reply. The contract that should have been canceled is ***. It was cable (hence the reason it couldn't be installed in our apartment), and it included TV and internet. I may also send you (privately) the letter I mentioned before because it apparently was deleted from my post for data protection reasons. Best regards, Jorge

 

Edit: @JEchavarria  personal Data removed.

Mehr anzeigen
Highlighted
Moderator

Hi JEchavarria,

 

let's take a look. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Highlighted
Netzwerkforscher

Hi Thomas, I have sent you the information as requested. Kind regards, Jorge.

Mehr anzeigen
Highlighted
Moderator

Hi Jorge,

 

unfortunately you forgot the address in the PM. We need that for the data reconciliation. Please send it to Thomas and then post here in the thread.

 

Best regards

Lars

#Stayhome und bleibt gesund
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Highlighted
Netzwerkforscher

Hi Lars, yeah, I did forget, sorry about that. I already sent him a new message. Best regards, Jorge.

Mehr anzeigen
Highlighted
Moderator

Hi JEchavarria,

 

thanks for the dm with all the info.

 

Unfortunately there was a huge mistake which I have to apologize for. The whole moving process wasn't handled properly. Smiley (traurig)

 

In the first step you'll get an confirmation that the cable contract is cancelled today. The next step is to credit all fees from June 2019 until now and to reimburse this credit on your bank account.

 

This will take some time bit will definitely happen.

 

Regards

Stephan

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Lösung in ursprünglichem Beitrag anzeigen

Mehr anzeigen
Highlighted
Netzwerkforscher

Dear Stephan, Thomas, and Lars, 

 

I really appreciate your help. Thank you and stay safe.

 

Kind regards,

Jorge.

Mehr anzeigen
Highlighted
Moderatorin

Hello JEchavarria,

 

we're here to help. I'll close your thread.

 

Best wishes and stay healthy

Nancy

 

 

 

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen