Multiple billing amount charged in different accounts

[nikhilmore1945]

I am registered with customer number XXX for MeinVodafone portal. There are two problems I am mainly facing.

1. I have a internet and postpaid mobile phone contract. For this I am being charged about approx. 38 Euro in my N26 account. Simultaneously I have been paying approx 30 Euro each month from my Deutsche bank account.. This seems to be incorrect. When I revered the payment, I received a warning letter and money continues to be deducted from my account.

2. I had registered for a Vodafone TV contract which I cancelled within the first 14 days. I have the confirmation from Deutsche Post for returning the device and hence I have never used this service successfully. For this there is about 20 euro being deducted from my N26 account. This needs to be fixed as well.

In general I would like to solve these billing issues and receive the return for my overpaid amount.

Let me know if you need any details.

Attachments area

EDIT @nikhilmore1945 I deleted the personal data. Kind regards Marco

[nikhilmore1945]

Hi Stephan!

Thanks a ton! I appreciate your goodness. 

Also, no multi-channel for me. If I have any issues again, I report back to you!

Thanks from the bottom of my heart. Namaste!

Best,

Nikhil

[Nancy]

Hello nikhilmore1945,

I'll tell Stephan.

I'll put a lock on your contribution.

Best regards

Nancy