TV: Ausfall TV-Sender Heimatkanal über Sky-Geräte
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Ausfall TV-Sender Heimatkanal über Sky-Geräte
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 16.07.2020 10:39 - zuletzt bearbeitet am 16.07.2020 10:45 von CommunityTeam
am 16.07.2020 17:12
Hi nikhilmore1945,
welcome here in our Community.
You have at least two customer accounts with us: one for mobile and one for cable Internet & TV. That is also completely okay so far.
As for the TV: it is not enough just to send the equipment back. It must be revoked properly. If you have only sent back the equipment, the TV contract will almost certainly continue.
Did you get a confirmation from us that the TV order was cancelled?
Regards
Stephan
am 19.07.2020 21:59
Hi Stephan,
Thanks for your reply. Yes, I received a filled form to cancel the contract along with the device. I never received any confirmation and hence I would like to know if this happened.
If the contract is not cancelled then I would like to recieve the device back and continue enjoying the service paid for. I haven't been able to use these services in past four months due to the lack of device.
am 21.07.2020 08:06
Hi nikhilmore1945,
okay then let's have a look. Please send me a private message with the following information:
your name
your address
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 21.07.2020 14:07
Hi nikhilmore1945,
thanks for the pm.
as I had already written to you, it is not enough to just send the equipment back to cancel an order.
We can send you the TV again if you really want to. However, as a gesture of good will, I can also offer to terminate the TV contract at the end of the month.
Regards
Stephan
am 21.07.2020 21:50
Hi Stefan,
Thanks for your gesture. Would be great if you could cancel the contract by end of this month.
I'd very much appreciate it for the good help from you and consideration from Vodafone.
Additionally, the customer care from Facebook sent me the device by post. I can send this back in case if I received it. This way I hope the charges for next months can be avoided.
Thanks again.
Best,
Nikhil.
am 22.07.2020 08:50
Hi nikhilmore1945,
if you have already agreed with your colleagues on Facebook that they will send you the GigaBox again, I unfortunately have to withdraw my offer.
Regards
Stephan
am 22.07.2020 09:08
Hi Stephan,
I am sorry about the confusion. Please could you help me cancel the contract still?
I was thinking of using the device or trying it in case the contract won't be cancelled since I would have to pay. I am currently in a bad situation monetarily due to Corona and I could really use any help to fight this difficult situation. I haven't yet received the device and I can send it back immediately if it is received.
I wanted to be completely honest and hence I mentioned it forward. I hope you can still give some consideration to my situation.
Thanks again for all the help so far.
Best,
Nikhil
am 22.07.2020 09:17
Hi Stephan,
One more thing, ordering this device from Facebook would cost me 15 euroes. However I am okay paying this amount in case if we can still close this contract. I would really highly appreciate your consideration to cancel the contract. This 20 euro each month for next years amounts to a big figure if I consider it in INR and can useful for my family back home.
In any case, thanks for your patience.
Best,
Nikhil
am 22.07.2020 10:46
Hi nikhilmore1945,
okay, but only because I'm known for being a nice person and having a soft heart. You'll get a written confirmation for that.
But the next time you have a request, you stay on the same service channel. So this doesn't happen again. You got that, Private?
Regards
Stephan