Moving to another country - Cancellation of contract

[MariaMagica]

I am moving from 1st of August in the USA (I have already visa and airtickets) and I would like to cancel my vodafone cable 200 contract. Please let me know how to do it. 

[Mav1976]

Hi @MariaMagica,

You can cancel the contract due exceptional reasons (termination without notice). Don't forget to refer to TKG §46, subparagraph 8. Send also a copy of your "Abmeldebstätigung" (deregistration certificate). 

Note: From your relocation you have to pay for further 3 month (German law).

[MariaMagica]

Could you please let me know where I have to send the documents for the cancellation? Thank you. 

[Mav1976]

Hi @MariaMagica,

When wrote your cancellation to VF then you should send a "copy" of the deregistration certificate with the cancellation together.

Otherwise wait of moderator who has access of your internal customer account. Could be a while because they won't be here 24/7. 🙂

[MariaMagica]

Thank you. I have already prepared the letter and I have a copy of my de-registration. I just need to know to whom I can send it! So if a moderator can contact me, I would really appreciate it. 

[Mav1976]

Ah okay. You can send that as an attachment about the contact form (logged in) http://www.vod.af/Kontakt or about your cable account.

[Thomas]

Hi MariaMagica,

have you already sent the data as recommended via the contact form?

Regards

Thomas

[MariaMagica]

I tried to send the data through the contact form but there are some details that I do not know where to find (for example some password is required to be filled in but I did my contract though check24 and I dont have access to it). Is it any other possibility to send the documents? 

[Thomas]

Hi MariaMagica,

let's make it easier. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Tina · Accepted solution]

I took care of the termination. A new confirmation is on its way. Your contract ends on 31th of october 2019.

Best regards

Tina