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afares
Netzwerkforscher

Hi, 

I reported a house move yesterday and it was written in your website that vodafone is available in my new home with 1000Mbit/sec speed. 

Today I received email that my contract is canceled on 1st July 2021 because there is no availability in my new address. I dont understand why 1st July but this is what is written.

Probably this 1st April (date of moving) + 3 Months ?

Could you please clarify this to me ? 

 

if my understanding is correct, then why it will be canceled after 3 months if it is not my fault that you dont have a cable in my new address and especially if it was showing that there is a cable there...

 

My customer number: XXXXXXXXXXX

 

Best regards

 

Edit: @afares  Moved in the right board. Customer number removed. Best regards Kurtler

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Grit
Moderatorin

Hello afares,

 

you report the move for the day you move out of the apartment. It is therefore not intended to continue to supply you there, since the non-supply begins when you move out. The contract ends 3 months after the move. The return modalities will be stated in the confirmation of termination.


Regards

Grit



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Stephan
Moderator

Hi afares,

 

if you report a move and your contract can't be provided at the new address, the contract will be cancelled.

 

The cancellation date results from a three months period after the moving date. This term is regulated in the Telecommunications Act.

 

Regards

Stephan

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afares
Netzwerkforscher

Hi Stephan, 

 

Thanks for your answer,

I have the following questions:

 

  1. Will my internet keep up for 3 Months then it get stopped or it will stop on the date of house move. I will keep my old appartment for some time until I move completely so I prefer to keep it up.
  2. What is the latest day possible to send the router. I assume it is after 1st July ?
  3. Can I transfer the line to the person who will take over my apartment ? 

best regards

Adnan 

 

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Grit
Moderatorin

Hello afares,

 

you report the move for the day you move out of the apartment. It is therefore not intended to continue to supply you there, since the non-supply begins when you move out. The contract ends 3 months after the move. The return modalities will be stated in the confirmation of termination.


Regards

Grit



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afares
Netzwerkforscher

Hi Grit, 

Thanks for your answer, 

Someone from the vodafone team contacted me and told me that you have DSL connection in my house move and we agreed in the formalities to do that..

Otherwise I would have asked to keep the line up as I will stay for some time in the house until I move completely.

 

Thanks

Adnan 

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Grit
Moderatorin

Hello afares,

 

the remaining residents are welcome to conclude their own contract.

 

Since your questions are basically clarified and you are already in contact with the removal service, I will close this thread.

 

Regards

Grit



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