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Moving to a new apartment. Complicated.
JoeDavies
Netzwerkforscher

I have moved to a new apartment at short notice and I want to take my current contract with me (Cable 250) but I have been told that it is not available in my new apartment.

 

Separately, my contract was due to end in December 2021, and I have already previously requested its cancellation.

 

What I want is: To switch to DSL for my new apartment until my contract ends (December 09th). Is this possible? 

 

I have been unable to speak to anyone as I do not speak German (sorry! im trying)

 

My customer number is xxx

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1 Antwort 1
Stephan
Moderator

Hi JoeDavies,

 

if your report your move and switch from Cable to DSL, you'll get a complete new contract with a new contract term of 24 months.

 

A change to DSL while keeping your notice of termination will unfortunately not work.

 

Regards

Stephan

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