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Frage
Antwort
Lösung
am 26.09.2018 14:18
I am moving out of Saarbruecken, to a new address in Berlin and will not be needing my own Wifi connection anymore. Can someone please help me with how to cancel my existing contract for Kabel wifi with Vodafone?
Thank you very much.
am 27.09.2018 10:53
Hello nitisha,
welcome to our community. Nice to see you.
Send me the following informations in a private message:
full name
current and new address
customer number
Please reply here when you have sent the private message.
Kind regards
Tina
am 04.10.2018 16:52
Hello Tina,
I have sent the information to you in private message.
Please advise. Thank you.
Nitisha
am 05.10.2018 14:42
Hello nitisha,
when are you moving to berlin?
Kind regards
Tina
am 05.10.2018 23:54
Hello,
I am moving from 1st November 2018.
regards,
Nitisha
am 06.10.2018 11:44
Hello nitisha,
your cancellation has now been processed. You will receive the confirmation within the next days.
Do you have any other questions?
Best regards
Tina
am 06.10.2018 13:22
Hello Tina,
Thank you very much for your assistance.
I am wondering if there are any extra charges that I have to pay after this month ?
Also, how do I send back the router to Vodafone ?
Thanks,
Nitisha
am 06.10.2018 14:30
Hello nitisha,
even if you move to an adress that we don't provide , the contract won’t end with the date of your move. Due to German law the contract will end three months after the moving date. Until the end of the contract ( 30th of january 2019) we charge the monthly fees.
You find the address for the return in the cancellation confirmation.
Best regards
Tina
am 10.10.2018 17:23
am 12.10.2018 09:51
Hi nitisha,
the most favorable tariff would be Internet & Phone 50 to 29,99 euro in the month. In these you could change also still up to the expiration.
Regards
Thomas