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Moving to Berlin, need to cancel my Vodafone Kabel contract
nitisha
Netzwerkforscher
Netzwerkforscher

I am moving out of Saarbruecken, to a new address in Berlin and will not be needing my own Wifi connection anymore. Can someone please help me with how to cancel my existing contract for Kabel wifi with Vodafone?

 

Thank you very much.

15 Antworten 15
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello nitisha,

 

welcome to our community. Nice to see you.

 

Send me the following informations in a private message:

 

full name

current and new address

customer number

 

Please reply here when you have sent the private message.

 

Kind regards

Tina

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nitisha
Netzwerkforscher
Netzwerkforscher

Hello Tina,

 

I have sent the information to you in private message.

Please advise. Thank you.

 

Nitisha

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello nitisha,

 

when are you moving to berlin?

 

Kind regards

Tina

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nitisha
Netzwerkforscher
Netzwerkforscher

Hello,

 

I am moving from 1st November 2018.

 

regards,

Nitisha

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello nitisha,

 

your cancellation has now been processed. You will receive the confirmation within the next days.

 

Do you have any other questions?

 

Best regards

Tina

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nitisha
Netzwerkforscher
Netzwerkforscher

Hello Tina,

 

Thank you very much for your assistance.

I am wondering if there are any extra charges that I have to pay after this month ?

Also, how do I send back the router to Vodafone ?

 

 

Thanks,

Nitisha

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello nitisha,

even if you move to an adress that we don't provide , the contract won’t end with the date of your move. Due to German law the contract will end three months after the moving date. Until the end of the contract ( 30th of january 2019) we charge the monthly fees.

 

You find the address for the return in the cancellation confirmation.

 

Best regards

Tina

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nitisha
Netzwerkforscher
Netzwerkforscher
Hello tina,
 
Thank you for clarifying. I have received an email with termination details now. I will send back the router to Vodafone at the specified address.
I have one request if you can help me. According to my contract, my monthly bill will be increased to around 30 Euro from November 2018 for the same download speed.
Since I will not be using the Vodafone internet, can you please reduce my internet speed to the minimum possible value for the remaining period of contract i.e. from November 2018 to January 2019 ? I want to change my tariff plan to avoid paying higher costs during the termination period.
Please let me know the lowest speed available and costs for the same.
 
Thank you for your assistance.
 
Regards,
Nitisha
Thomas
Moderator:in
Moderator:in

Hi nitisha,

 

the most favorable tariff would be Internet & Phone 50 to 29,99 euro in the month. In these you could change also still up to the expiration.

 

Regards

Thomas

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