Moving to Abroad, Cancel the Vodafone Kabel Deutschland Internet contract

[Pooja]

Hello Vodafone CABLE Internet Team,

As we lost the job in Germany, we can planning to move permanently to our country on 30th April 2021 .

This letter is to cancel the Vodafone Kabel Deutschland Internet contract. As I’m moving out of Germany permanently due to my professional issues.

So please take a request cancel my Vodafone Kabel Deutschland Internet contract .

And I"ll send back the router once the contact is cancelled.

Here you find my details:

***

Thanks in advance

Regards, Pooja

Edit: All personal data removed. Data protection!

[Thomas · Accepted solution]

Hallo Pooja,

in your case, the contract can be terminated with a notice period of 3 months. The period begins with the day of the move on 30.04.2021. We will be glad to terminate the contract for you.

Regards

Thomas

[Pooja]

Hello Vodafone Team,

Okay fine ,  Please take a request to Cancel my vodafone Kable internet contract and please send confirmation.

As i'm relocating to India in April 2021,

When i can return my router ?

Reagrds,

pooja

[Thomas]

Hi Pooja,

it´s done and you will receive a confirmation.

Regards

Thomas

[Pooja]

Hello vodafone team,

Thanks for your update.

When i need to return the Modem?

(I'm planning to go back to my country in April month 2021)

Regards,

Pooja

[Thomas]

Hi Pooja,

please return the hardware, before you leaving.

Regards

Thomas

[Pooja]

Hello Vodafone,

Thank you for your answer, and i also got the confirmation email for contract cancellation 

I have one more question:

Im planning to close my bank account in Germany, And ill ask my friends to do remaining bill payment from their bank account. (using direct transfer)

How can we do bill payment for vodafone kable internet bills? (from next months bills)

Can we do transfer to Vodafone bank acount directly? which account?

can you please suggest me.

Regards,

Pooja

[Stephan]

Hi Pooja,

the best way is, to keep the account open until the contract ends.

Please note: you are responsible for the contract. If anything goes wrong with the payments, you will be held liable.

Regards

Stephan

[Pooja]

Hello Vodafone team,

Bank people suggested to close the account before leave, i already signed the account closure documents.

i think bank will close my account within 10 days.

So, please give alternative way to do my next payments with my friends bank account,

i have seen some portal, i can transfer amount to Vodafone Deutschland GmbH bank account and mention my invoice number.

Deutsche Bank IBAN XXX, BIC DEUT DE DK 380

Is this okay for you?

please understand my situation, suggest how can i do next payments.

Regards,

Pooja

Edit: IBAN removed. Please do not post any sensitive personal data in the public area, but send them by PN upon request. Torsten

[Tina]

Hello Pooja,

our bank details are:

BIC: DEUTDEDK380

IBAN: DE13 3807 0059 0045 3357 00

Enter your invoice number as the purpose of use.

Should i delete your direct debit mandate? If we debit and this is not successful, additional costs will be incurred.

Best regards

Tina