Hello,
I called Vodafone earlier this month to sign up for cable internet in my new flat in Schöneberg, Berlin. The agreement was that I would have a 2-year contract for 39,99 € a month after the first 6 months, which were free. I had signed up for a Vodafone profile online and saw that in order for me to activate my internet and my contract, it required a customer number that would be delivered in the mail.
The next couple of days I got an e-mail confirming that Vodafone was going to deliver a modem to my house. I received the modem today and plugged everything in thinking it was all good to go, but nothing happened. I had forgotten that I must first confirm my contract with such information as my customer number. But after about 2 weeks, this letter has still not arrived in the mail, so I cannot add/activate my contract and thus my internet.
When will this letter confirming my contract and customer number arrive? Is there a way to add the contract and additional information some other way? I'm a bit in the dark and would very much appreciate help.
Thank you very much,
Christian
