TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 27.10.2020 14:58 - zuletzt bearbeitet am 27.10.2020 15:16 von Lars
28.10.2020 10:11 - bearbeitet 28.10.2020 10:12
Hello GFES,
I will gladly take a look at your customer data. Please send me your customer number, name, date of birth and address by private message. Afterwards, please contact me again here in the thread.
Best regards
Nancy
am 04.11.2020 09:24
Dear Nancy,
Thank you for your message, I contacted you by PM.
Have a good day,
Geoffroy S.
am 05.11.2020 08:32
Hello GFES,
I have looked at it. The phone number portability from your previous provider was confirmed to us on 03.08.2020. On this date we have your phone numbers on our website. You will be charged for your contract with your previous provider until the day of activation. Due to our provider change program you will not be charged any basic fees for your connection until this date. Therefore you did not have double costs for your two contracts.
Best regards
Nancy
am 08.12.2021 21:10
Dear Nancy,
Thank you for your kind reply.
My point was that Having completely left 1&1 after the engagement period (confirmed by them and the documents I sent you), Vodafone should have been billing me. The first year was at a discounted rate with Vodafone, 19,99 EUR per month, so 239,88 EUR for the 12 months.
1&1 charged me 447,96 EUR, so I lost 208,08 EUR in that first year.
There is no reason Vodafone shouldn't have been the company to charge me. There was a mistake in the handover, and I am the one paying the bill at the end.
It would make sense that I am compensated for this loss. I did everything right to leave 1&1 and sign Vodafone on, in due time. All documents prove it.
I hope you will be able to find a good way to resolve this, I am a loyal customer and spend a fair bit every month...
With best wishes,
G.Schied
am 09.12.2021 22:33
You notice that now after more than a year? The changer program provides that you do not pay any basic fees with Vodafone until they take over the phone numbers of the old provider. The discounted months are also affected. The contract begins with the activation date, and from then on the free months run until the numbers are transferred.
am 10.12.2021 09:26
Thank you Torsten for your reply!
Yes I noticed after a year, since I never got a notification that someone replied.
I understand your reply, and I think it is a very misleading way to sell a service: After 2 years engagement with 1&1 I given notice that I want to leave, they accept it, I start service with Vodafone after being "sold" a good deal with a discounted first year. I never hear from 1&1 for 12 months and suddenly, I get a bill for a whole year, when my acount and customer number are not active anymore since so long. I call this misleading and borderline abusive!
I still lost over 200EUR on this deal, that's what I will remember!
But thank you for taking the time to write to me.
Have a good day!
am 10.12.2021 11:41
If your old provider has only confirmed the transfer of the number on August 3rd, 2020, you must hold them liable for this.
You also wrote that you had terminated yourself at 1 & 1 and that the termination was confirmed to you. Why did 1 & 1 not confirm the transfer of the number on August 3rd, 2019? Nobody at Vodafone can answer this question and after more than two years 1 & 1 won't be able to tell you anything.
The number porting or the change of provider is strictly regulated by the Federal Network Agency and their clear recommendation is never to terminate the contract yourself, because then these problems can arise.
am 10.12.2021 11:47
Thank you!
Just so I learn something from this experience, how should I proceed in wanting to change provider? What is the best way to avoid "all" problems?
am 10.12.2021 11:53
You sign a new contract with a provider, state that you want to change provider and then fill out the porting form. Please note the processing time and submit this request to change provider at least 4-6 weeks before the end of your current contract. Since December 1st, 2021, a notice period of 1 month has also applied to existing contracts that have fulfilled the minimum contract period, so this has now become much easier, even if the notice period is missed.
In addition, the data on the porting form must be entered 1: 1 in the same way as they are stored with the transferring (old) provider, otherwise these applications will be automatically rejected by the system.