Leaving Germany need to cancel contract

[sean-harkin]

Hi,

I will be leaving Geramny at the end of the month and need to canel my cabel broadband contract. I have tried doing it through the online protal but they have not set the correct date for my cancellation. Can someone help me fix this ?

Thanks,

Sean

[Díaz_de_Vivar]

Hi @sean-harkin , if you leave Germany, so you have to pay 3 months additional. The correct date ist 30.11.19

Perhaps VF is waiting for a copy of the deregistration?

[sean-harkin]

Ok thanks for the answer, where do I need to send the deregistraion to ? 

[Tina]

Hello sean-harkin,

send me the following informations in a private message:

full name

date of birth

address

customer number

Just insert a picture of the deregistraion there.

Please reply here when you have sent the private message.

Best regards

Tina

[sean-harkin]

Thanks @Tina I have sent you the details in a privete message.

[Tina]

Thank you. I took care of the cancellation. The contract ends on 29th of november 2019. The notice period is 3 months (from the day of move).

Best regards

Tina