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3

Lösung

Kabel internet cancellation
niteesh
Smart-Analyzer
Smart-Analyzer

Dear Sir/Madam,

 

I am the user of the Kabel- Deutschland internet.

My Kundennummer is ***.

I have a contract for 24 months in which 12 months completed currently.

As I am moving out of Germany, I would like to cancel my Kabel internet contract.
Please let me know how to proceed.

 

Thank you

Niteesh

 

 

Edit: Customer number removed

 

1 Akzeptierte Lösung

Akzeptierte Lösungen
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello niteesh,

 

i worked the resignation. The contract will be terminated according to the Telecommunications Act on 23.07.2019. Please note that the fees will be charged until this date.

 

Regards

Grit

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Lösung in ursprünglichem Beitrag anzeigen

7 Antworten 7
Thomas
Moderator:in
Moderator:in

Hi niteesh,

 

you've come to the right place. In this case we can terminate the contract with a period of 3 months starting from the day of the move. Please send me your customer number, name, old and new address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

 

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Hi Thomas,

 

I have sent you the details in the private message.

Please go through and let me know.

 

Thank you

Niteesh

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello niteesh,

 

i worked the resignation. The contract will be terminated according to the Telecommunications Act on 23.07.2019. Please note that the fees will be charged until this date.

 

Regards

Grit

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niteesh
Smart-Analyzer
Smart-Analyzer

Hi Grit,

 

Thank you very much for terminating the contract.

I just have one more question. 

I must return the modem/device to the following address , is this correct  ?

 

Vodafone Kabel Deutschland

Am Tower 222

90475 Nuremberg Germany

 

?

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello niteesh,

 

yes, the return address is correct. You will also find all this information on the cancellation confirmation.

 

Greetings

Grit

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niteesh
Smart-Analyzer
Smart-Analyzer

Hi Grit,

 

Thank you for your reply..

I haven't yet received any cancellation-confirmation email.

Could you please check this.

I would like to retun the modem and I need the "Retoure" slip.

 

Thank you

Niteesh 

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello niteesh,

 

a return slip will not be sent. You must return the device at your own expense if you no longer have the original one.

 

Regards

Grit

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