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Frage
Antwort
Lösung
am 11.04.2019 23:30 - zuletzt bearbeitet am 12.04.2019 08:13 von Grit
Dear Sir/Madam,
I am the user of the Kabel- Deutschland internet.
My Kundennummer is ***.
I have a contract for 24 months in which 12 months completed currently.
As I am moving out of Germany, I would like to cancel my Kabel internet contract.
Please let me know how to proceed.
Thank you
Niteesh
Edit: Customer number removed
Gelöst! Gehe zu Lösung.
am 25.04.2019 08:28
Hello niteesh,
i worked the resignation. The contract will be terminated according to the Telecommunications Act on 23.07.2019. Please note that the fees will be charged until this date.
Regards
Grit
am 15.04.2019 14:26
Hi niteesh,
you've come to the right place. In this case we can terminate the contract with a period of 3 months starting from the day of the move. Please send me your customer number, name, old and new address in a private message.
Then reply again here in the post.
Regards
Thomas
am 24.04.2019 00:54
Hi Thomas,
I have sent you the details in the private message.
Please go through and let me know.
Thank you
Niteesh
am 25.04.2019 08:28
Hello niteesh,
i worked the resignation. The contract will be terminated according to the Telecommunications Act on 23.07.2019. Please note that the fees will be charged until this date.
Regards
Grit
am 29.04.2019 23:27
Hi Grit,
Thank you very much for terminating the contract.
I just have one more question.
I must return the modem/device to the following address , is this correct ?
Vodafone Kabel Deutschland
Am Tower 222
90475 Nuremberg Germany
?
am 30.04.2019 14:44
Hello niteesh,
yes, the return address is correct. You will also find all this information on the cancellation confirmation.
Greetings
Grit
am 20.05.2019 22:53
Hi Grit,
Thank you for your reply..
I haven't yet received any cancellation-confirmation email.
Could you please check this.
I would like to retun the modem and I need the "Retoure" slip.
Thank you
Niteesh
am 21.05.2019 09:01
Hello niteesh,
a return slip will not be sent. You must return the device at your own expense if you no longer have the original one.
Regards
Grit