Kabel installation

[Goyako]

Hello
Apologies for writing this in english. I ordered kabel internet (kundennummer: XXXX vertragnummer:XXXX ) but technician told me kabel deutschland not available in my address though in vodafone website it is listed as available. Please advise how to proceed.

Edit: Removed customer data. If needed, we ask for them in a private message. Best regards, Der-Peter

[Tina]

Hello Goyako,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Tina · Accepted solution]

Thanks for your message. I've been looking at the technician's feedback. Unfortunately, there is no connection from us in the house. The owner doesn't want it either. The contract has been cancelled.

Best regards

Tina

[Goyako]

Thank you, Should i have to do anything to cancel this order from my side or simply look for new dsl options?
Best regrads

[Tina]

You don't have to do anything else. We'll cancel the order. Sorry. 😞

As your request is solved, I will close this thread now.

Best regards

Tina