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Kabel Contract terminated after requesting Umzugservice
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Daten-Fan

I moved to a new address starting 01.07.2019 and hence had requested the transfer online through Meinkabel account on 25.06.2019. I also paid the Umzug fees of 39.99 EUR. When asked cutomer care about the status of my request, they said it is in process and they are trying to contact the Hauverwaltung at my new address to set up an appointment for the technician. 2 days after this call I got an email with Kündigungsbestätigung saying that the contract is terminated since the new address doesn't have Kabel internet service. Why did it take so long to tell me that it is not available at the new address. Currently I am without internet at my apartment for the last 3 weeks. Shouldn't I get back the Umzug fees which I paid for nothing?

 

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4 Antworten 4
SuperUser

I'm pretty sure that you'll be reimbursed the "Umzugsgebühr", BUT you'll have to pay the montly base fees for additional 3 months, so it's most likely that Vodafone will not do the charge-back to your bank account but that they'll use the reimbursed money against the upcoming fees and only charge you the difference of that base fees.

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Moderator

Hi ShriSiddham,

 

the removal fee you will get back in any case. What is the cancellation date on the confirmation?

 

Regards

Thomas

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Daten-Fan

Hi! Thomas,

   

The cancellation date is 15.07 as per Kündigungbestätigung.

 

Regards,

Shri

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Moderator

Hi ShriSiddham,

 

that means the contract was removed too immediately and you will automatically get a refund.

 

Regards

Thomas

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Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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