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Frage
Antwort
Lösung
am 08.01.2019 13:49 - zuletzt bearbeitet am 08.01.2019 13:55 von Matthes
Dear Sir/Madam,
My name is Yermir ********.
Customer Nr. : 3325****
Service Nr. : 0800/2787000**
I can not understand why you did charge me with 176,67 euro on January 2nd. My invoice is supposed to be 40 euros a month, Why is the last amount so high? The description of this transaction is ********** Rechnungsnr 1158******** Vodafone sagt vielen Dank
In the first invoice you charged me 40 euros, using the next description: ************** Rechnungsnr: 1157******** Vodafone sagt vielen Dank. I was expected the same amount for my second invoice.
Secondly, in your website I have a message that says:
We have noticed that your account has an open amount:
Amount of the outstanding balance: € -28.02
An open balance can lead to a reminder or even connection blocking.
We therefore ask you to transfer this amount as soon as possible. On the one hand, you have my SEPA information so, why should I transfer manually?, on the other one, I really don't know what is it about, you have already charged me two invoices.
Another request I have is, Could you please update my last name? It is NOT Revero, it should be Rivero.
Thanks in advance,
Yermir Rivero Rojas
Edit: please do not post personal information publicly. And attachment delete
am 08.01.2019 20:42
Hi corsaria,
let's take a look. Please send me your customer number, name, date of birth and address in a private message.
Then reply here again.
Regards
Thomas
am 08.01.2019 21:53 - zuletzt bearbeitet am 09.01.2019 17:48 von Thomas
Dear Thomas,
Here you are.
Customer ***
Name: Yermir Yoliberth Rivero Rojas
Birth date: ***
I look forward to hearing from you.
Thanks in advance.
Yermir
Edit: @corsaria personal data removed.
am 09.01.2019 17:50
Hi corsaria,
you should send the data by private message. Then please also send all requested information. Please do not post it publicly again.
Regards
Thomas