Invoice to high

[corsaria]

Dear Sir/Madam,

   My name is Yermir ********.

   Customer Nr. : 3325****

   Service Nr. :  0800/2787000**

   I can not understand why you  did charge me with 176,67 euro on January 2nd. My invoice is supposed to be 40 euros a month, Why is the last amount so high? The description of this transaction is ********** Rechnungsnr 1158******** Vodafone sagt vielen Dank

In the first invoice you charged me 40 euros, using the next description: ************** Rechnungsnr: 1157******** Vodafone sagt vielen Dank. I was expected the same amount for my second invoice.

  Secondly, in your website I have a message that says:

We have noticed that your account has an open amount:

Amount of the outstanding balance: € -28.02

An open balance can lead to a reminder or even connection blocking.

We therefore ask you to transfer this amount as soon as possible. On the one hand, you have my SEPA information so, why should I transfer manually?, on the other one, I really don't know what is it about, you have already charged me two invoices.

Another request I have is, Could you please update my last name? It is NOT Revero, it should be Rivero.

Thanks in advance,

Yermir Rivero Rojas

 
Edit: please do not post personal information publicly. And attachment delete

[Thomas]

Hi corsaria,

let's take a look. Please send me your customer number, name, date of birth and address in a private message.

Then reply here again.

Regards

Thomas

[corsaria]

Dear Thomas,

Here you are.

Customer *** 
Name: Yermir Yoliberth Rivero Rojas
Birth date: ***

I look forward  to  hearing  from  you.

Thanks in advance.

Yermir

Edit: @corsaria personal data removed.

[Thomas]

Hi corsaria,

you should send the data by private message. Then please also send all requested information. Please do not post it publicly again.

Regards

Thomas