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Frage
Antwort
Lösung
am 26.02.2021 10:30 - zuletzt bearbeitet am 26.02.2021 10:42 von andreasabaad
Hello Team,
I have Vodafon contract, and month deduction is 39.99€, and for month of Febuary I received the invoce and showing 34.83€, and also deducted the 64,98€ from my account, so could you please tell me why you deducted 64,98€ from my account? I didnot received any email for that or invoice.
Please let me know
Kundennummer -XXX
Thank you
Amol
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am 02.03.2021 08:19
Hi Amol,
have you looked at the bill in the customer portal? You should be able to find all chargeable options there.
Best regards
Lars
am 02.03.2021 15:52
Hello,
No I havent seen, could you please tell me how to check?
Thank you,
Amol
am 02.03.2021 16:07
Hello,
I got only one Invoice and in that it shows 34.83 Euro change and for 64.98 Euro I didnt received any invoice. so could you please check and let me know
Thank you.
Amol
am 03.03.2021 18:27
Hi Amol03,
in the customer portal, you can view the invoices for the last 13 months.
Regards
Thomas
am 04.03.2021 09:08
Hello Team,
I didn't found the customer portal, where it is in Mainvodafone app? could you please check why Vodafone deducted 64.98 Euro from my account with any information or invoce?
I am trying to find out the invoce but I didnt found so my request to you please help in in that.
and send me private massage if you found 64.98 euro extra change.
Thank you,
Amol
am 04.03.2021 18:29
Hallo Amol03,
please use the browser version of Mein Vodafone. There you can add the contract and then also view the bills.
Regards
Thomas
am 05.03.2021 07:56 - zuletzt bearbeitet am 08.03.2021 08:44 von Tina
Hello Thomas,
I tried to add my contract but I dont know my online registration code. Bcoz I took this contract in 2018,
so where I will get my contract code?
Could you please tell me .
Thank you
Amol
See the attachment for your reference
am 08.03.2021 08:46
Hello Amol03,
I will send you a new code. Send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 08.03.2021 15:23
Hello Tina,
I sent you massage. please check and let me know.
Thank you.
Amol