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Invoice issue
Amol03
Netzwerkforscher
Netzwerkforscher

Hello Team,

 

I have Vodafon contract, and month deduction is 39.99€, and for month of Febuary I received the invoce and showing 34.83€, and also deducted the 64,98€ from my account, so could you please tell me why you deducted 64,98€ from my account? I didnot received any email for that or invoice.

Please let me know

Kundennummer -XXX

Thank you

Amol

 

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16 Antworten 16
Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Amol,

 

have you looked at the bill in the customer portal? You should be able to find all chargeable options there.

 

Best regards

Lars

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Amol03
Netzwerkforscher
Netzwerkforscher

Hello,

No I havent seen, could you please tell me how to check?

 

Thank you,

Amol

Amol03
Netzwerkforscher
Netzwerkforscher

Hello,

 

I got only one Invoice and in that it shows 34.83 Euro change and for 64.98 Euro I didnt received any invoice. so could you please check and let me know

 

Thank you.

Amol

Thomas
Moderator:in
Moderator:in

Hi Amol03,

 

in the customer portal, you can view the invoices for the last 13 months.

 

Regards

Thomas

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Amol03
Netzwerkforscher
Netzwerkforscher

Hello Team,

 

I didn't found the customer portal, where it is in Mainvodafone app? could you please check why Vodafone deducted 64.98 Euro from my account with any information or invoce?

I am trying to find out the invoce but I didnt found so my request to you please help in in that.

and send me private massage if you found 64.98 euro extra change.

Thank you,

Amol

Thomas
Moderator:in
Moderator:in

Hallo Amol03,

 

please use the browser version of Mein Vodafone. There you can add the contract and then also view the bills.

 

Regards

Thomas

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Amol03
Netzwerkforscher
Netzwerkforscher

Hello Thomas,

I tried to add my contract but I dont know my online registration code. Bcoz I took this contract in 2018,

so where I will get my contract code?

Could you please tell me .

Thank you

Amol

See the attachment for your reference

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello Amol03,

 

I will send you a new code. Send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

Write a short reply here afterwards.

 

Best regards

Tina

 

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Amol03
Netzwerkforscher
Netzwerkforscher

Hello Tina,

I sent you massage. please check and let me know.

 

Thank you.

Amol