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Internet really slow(2.6Mb) for the last 2 weeks

Good evening,

 

I'm sorry to write here directly in english, but I'm at the Beggining with my German lessons.

 

For the last few weeks, after 20:00, the internet is really slow. I live in schillerstrasse 22 10625

I've done the following with no success:

- use cable

 use a different computer

 stop / start the fade after waiting for 10 sec

 reset the modem

 

The same result, the internet is really slow. I do not know what to do. 

 

Please help.

 

best regards,

 

Claudiu

Smart-Analyzer

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Screenshot 2018-11-08 at 23.02.53.png

 

Screenshot 2018-11-08 at 22.42.03.png

 

Screenshot 2018-11-08 at 22.41.13.png

 

 

Smart-Analyzer

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

 

I test it again in the morning, and the internet is at 60, 80 Mb

regards,

 

Claudiu

Smart-Analyzer

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

This is the speed currently at 21:00, 9-11

 

Screenshot 2018-11-09 at 20.59.29.png

Smart-Analyzer

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

 

Can someone help me, I'm using now, vodafone hotspot, as the internet is really slow.

I've try to reach the free customer number, but I cannot manage to chat with anybody, as my german is not that good. 

 

Thanks in advanced

Smart-Analyzer

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Screenshot 2018-11-12 at 20.48.52.png

Hello everyone,

 

Again, the internet is slow and instable. Can someone pease help.

regards,

C