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Internet really slow(2.6Mb) for the last 2 weeks

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Good evening,

 

I'm sorry to write here directly in english, but I'm at the Beggining with my German lessons.

 

For the last few weeks, after 20:00, the internet is really slow. I live in ***

I've done the following with no success:

- use cable

 use a different computer

 stop / start the fade after waiting for 10 sec

 reset the modem

 

The same result, the internet is really slow. I do not know what to do. 

 

Please help.

 

best regards,

 

Claudiu

 

Community-Team: Removed address

Netzwerkforscher

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Screenshot 2018-11-08 at 23.02.53.png

 

Screenshot 2018-11-08 at 22.42.03.png

 

Screenshot 2018-11-08 at 22.41.13.png

 

 

Netzwerkforscher

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

 

I test it again in the morning, and the internet is at 60, 80 Mb

regards,

 

Claudiu

Netzwerkforscher

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

This is the speed currently at 21:00, 9-11

 

Screenshot 2018-11-09 at 20.59.29.png

Netzwerkforscher

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

 

Can someone help me, I'm using now, vodafone hotspot, as the internet is really slow.

I've try to reach the free customer number, but I cannot manage to chat with anybody, as my german is not that good. 

 

Thanks in advanced

Netzwerkforscher

Betreff: Internet really slow(2.6Mb) for the last 2 weeks

Screenshot 2018-11-12 at 20.48.52.png

Hello everyone,

 

Again, the internet is slow and instable. Can someone pease help.

regards,

C

Moderatorin

Re: Internet really slow(2.6Mb) for the last 2 weeks

Hello Claudiu,

 

I guess it's meant to be that I got your thread Smiley (fröhlich). Sorry to have kept you waiting, but we have quite a backlog currently :/. I'd like to have a look at your access, all I need is your customer number and your address for the authentication. Send me both in a private message and leave a short reply in this thread.

 

Kind regards

Claudia

Alles Easy How To Hilfe !
Netzwerkforscher

Re: Internet really slow(2.6Mb) for the last 2 weeks

Thx for the reply, I saw that there are a list of issues, I've just wait patience for reply, and just paste picture with my internet Smiley (fröhlich)

 

 

Netzwerkforscher

Re: Internet really slow(2.6Mb) for the last 2 weeks

message sent Smiley (fröhlich)

Netzwerkforscher

Re: Internet really slow(2.6Mb) for the last 2 weeks

Hello,

 

Any news or feeback on my issue?

 

all the best,

Claudiu