Willkommen in der Vodafone Community
Internet has been down all day for my line. I have restarted the router many times throughout and it hasn't come back. I have tried wifi on both 2.4 and 5Ghz channels, but I suspect it's the same with the Ethernet cable. Can you please let me know what the issue and work towards a resolution? Maybe it's the hub on the street affected? Thanks,
that's seems to be a bit difficult. The contract was terminated on July 22nd. On that day the new provider told us that they cannot enable the new access until August 12th. So they asked us to revive our contract, but that is not possible as the loaned router was already sent back in May. We also couldn't send a new one because the deliverer couldn't find the addressee.
your contract has not been cancelled. You can send me your new address in a private message. The credit balance has already been partially charged the last bills.
Thanks for the reply.
I am very confused. I haven't had Internet working for around 3 weeks now. Also, your colleague Claudia said above 'The contract was terminated on July 22nd', and Vodafone MyAccount page displays no sign of an active contract. Can you explain what is actually happening and why if there is an active contract we don't have Internet and the MyAccount page displays that? If the issue is downtime on Vodafone infrastructure, are we being charged for all these 3 weeks of no Internet? (July bill came to the same amount as usual)
On a separate but related note, we received a router from Telekom last week and we are unsure if the landlord ordered or it was yourselves.
unfortunately, my colleague Mrs Tina made a mistake with her last answer.
Claudia had already explained the most important thing in her reply. Your cable contract has been terminated and the remaining credit will be transferred to your account.
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!
Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.