Internet connection transfer from O2 to Vodafone

[ambatisuman]

Dear Madam/Sir,

Recently we moved to the new apartment and while key collection time, one of your colleague has aproached me and offered the vodafone internet connection by cancelling my existing O2. He told that, everything has to be taken care by vodafone. Later I got a form to fill for moving the connection from O2 to Vodafone, I did. He told that, I don't need to pay the monthly charges until I pay for O2. But, this is not the actual case here, I'm ending up paying for O2 and Vodafone. This is pity. Without having the connection I'm paying for O2 as my contract not ended and for Vodafone I'm paying again. Could you please help me with that?

Thanks,

Ambati

@ambatisuman @Anhang aus Datenschutzgründen gelöscht! Dies hat in einem öffentlichen Forum nichts zu suchen!

[ambatisuman]

Dear Thomas,

Thank you for your response. How can I get that confirmation or avail that as I already paid for two months?

Do I need to write to someone with my details?

Regards,

Ambati

[Thomas]

Hi ambatisuman,

it was supposed to all happen automatically. But we can have a look at the current status. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[ambatisuman]

Dear Thomas,

Thanks for your response. I have sent you a private message with all the details.

Best,

Ambati

[Thomas · Accepted solution]

Hi ambatisuman,

we have now activated the remaining runtime program. With the next invoice you will receive a credit note for 12 months.

Regards

Thomas