Internet breakdown. Request for immediate contact

[Zuz]

Hi, 

I'm trying to contact you for the last time here. If I still don't get help/reply ASAP, I'll report this to the European Consumer Center and I will not let you treat like that anymore.

I called your customer service 9 times and that's enough. 

You are not providing the internet since last week and nobody wants to tell me why OR MAYBE PERHAPS find a solution. I'm at home tomorrow if you want to send a technician - I am talking about a person who REALLY comes and finds my flat, because I heard that you have problems with it. 

If not I want to cancel my contract with you RIGHT AWAY because you do not comply with the terms of the contract, and I will not have a problem to get the help of a lawyer. 

I'm waiting for a decision and information about further proceedings today. 

Best regards, 

Zuzanna Banach - HONEST AND CONSCIENTIOUS CUSTOMER

[Tobias]

Hey,

i saw there was planned for today, was he already there and fixed the problem?

Regards

Tobias

[Zuz]

Hi Tobias,

Thanks for reaching me. Yes, technician was here. Problems is not solved but there’s a chance that this is related to bigger problem with the building and tomorrow someone will try to fix it.

Then we will check if our problem still exist.

I will inform you then.

Thanks and have a good day,
Zuza

[Tobias]

Hey @Zuz,

alright, thanks for your feedback 😉

Regards

Tobias