Internet Speed

[IkkeBurger]

Greetings,

Recently I opted for the 400mbit kabel subscribtion, however I never got close to even 300 mbit speed, and my internet usually goes down to under 10mbits after ~18:00

This problem has been going on for a month and it's very frustrating, today I tried calling customer support but the hotline took me a full hour so I had to disconnect, then I received an email from bitte.nicht.antworten@kundenservice.vodafone.com titled "Eingangsbestätigung für Ihre Bestellung (Acknowledgment of receipt of your order)" and saying;

vielen Dank für Ihren Auftrag. So geht’s weiter:

• Sie bekommen bei Neubestellungen Ihre Auftragsbestätigung in 3-5 Werktagen nachdem wir Ihre Bestellung bearbeitet haben. Für Anleitungen und Hilfe-Videos rund um Ihr Gerät klicken Sie hier.
• Bei einem Tarifwechsel bekommen Sie Ihre Bestätigung kurz bevor Ihr neuer Tarif aktiv wird.

I did not make any new orders, so this was very confusing as I did not make any new orders or changes to my tarriffe!

My German is really bad and I'm still learning, so any help would really be appreciated.

Thanks

[IkkeBurger]

Alright thank you,

I currently have overdue invoices for my kabel, would it be possible to pay them in 8 weeks without the service being terminated?

[Nancy]

Hello IkkeBurger,

that is unfortunately not possible to postpone your payment date. On the next invoice you will then find your credit note, as already written. The remaining open items on the invoice will still have to be paid.

Best regards

Nancy

[IkkeBurger]

Hi, my internet has been down for almost a week now, pages take 5 - 10 minutes to load, sometimes they don't even load. I checked with speedtest.net, ping is at 500ms and download is 0.03 mbit, and it crashed during the upload test. I checked my account balance and I have 50 euro credit in it, so what is the issue?

[Claudia]

Hello IkkeBurger,

did you test via ethernet connection at different times the day? Please also send a speedtest with date and time stamp.

Kind regards,

Claudia

[IkkeBurger]

Hi, this is a test I have taken just now, the internet has been like this for a long time, I always get told that it will be fixed by next quarter, I'm changing my ISP if this doesn't get fixed.

I'm supposed to get 400 mbits.

[Claudia]

Hello IkkeBurger,

there is a high utilisation in the evening that will be solved with a net expansion. I made a new task for that and assigned it to the master ticket. We can offer a refund for November until February.

Kind regards,

Claudia