am 26.02.2019 18:42
Recently I opted for the 400mbit kabel subscribtion, however I never got close to even 300 mbit speed, and my internet usually goes down to under 10mbits after ~18:00
This problem has been going on for a month and it's very frustrating, today I tried calling customer support but the hotline took me a full hour so I had to disconnect, then I received an email from firstname.lastname@example.org titled "Eingangsbestätigung für Ihre Bestellung (Acknowledgment of receipt of your order)" and saying;
vielen Dank für Ihren Auftrag. So geht’s weiter:
I did not make any new orders, so this was very confusing as I did not make any new orders or changes to my tarriffe!
My German is really bad and I'm still learning, so any help would really be appreciated.
am 28.02.2019 08:28
am 02.03.2019 11:07
Hello, no I just said "operator" because that used to work before but the automated reply system didn't understand me so I stopped calling after a few attempts; on thursday I received a tv set from vodafone which I did not order which was very frustrating as I did not know where or who to call since I did not order it.
As for my internet speed it seems to be back to ~180 mbits (still not even close to 400mbits) and it still dips at night.
am 04.03.2019 16:29
let's take a look. Send me your customer number, name, date of birth and address in a private message.
Then reply again here in the post.
Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.
am 05.03.2019 07:23
Hey @Thomas I can't send you a message, your name doesn't show up in the receivers tab, and can't click your profile "Das Element, auf das zugegriffen werden soll, wurde nicht gefunden."
am 06.03.2019 14:38
there is a TV contract with the GigaBox since 27.02.2019. You don't want it? What did you do with the device that was sent to you? I can revoke the TV package and you send the GigaBox back, is that what you want?
am 07.03.2019 20:07
i've revoked the contract. Please use the return form in the package. You will still receive a confirmation for the revocation.
Your technical inquiry I give to a colleague.
am 07.03.2019 20:56
in your region, there is an increased load on the line in the evening hours and therefore speed problems.
My colleagues are already taking care of relieving the management.
The work should be completed in the 2nd quarter.
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