Internet Contract cancellation

[ADP]

Dear Vodafone,

I've tried several ways to try to cancel my internet/telefon contract via emails to Vodafone for one month.  Nothing worked.  I'd like to have some answer here as a last resort. 

I am moving out from Germany in December 2018, and therefore I'd like to cancel my current contract prematurely since it requires 3 month prior notice.  But I'll have the Abmeldung letter in December as well so I cannot submit it now.  

Can you kindly let me know the necessary steps?

Best regards,

[Jens-K]

Hi ADP,

welcome to the Vodafone Community!

What kind of connection do you use? Cable or DSL? What is the name of your tariff?

Regards,

Jens

[ADP]

Hallo, Jen!

I guess it's DSL.  My tariff is Internet & Telefon 32

[Jojo111]

Moved from Feedback into DSL board

[ADP]

I am sorry, Jen.  I have no idea of difference between Kabel and DSL.  It's not Mobile related.  

[Jens-K]

Hi ADP,

the Internet & Phone 32 tariff is a cable connection.

I moved your thread to the correct board.

Regards,

Jens

[Thomas]

Hi ADP,

if you move abroad, the contract can be terminated with a period of 3 months. The period begins with the day of the move.

As proof we need the deregistration from Germany. However, you can already send us your customer number, name and address in a private message.

Then get in touch again here.

Regards

Thomas