Internet Contract Cancellation

[alan721]

To whom it may concern,

I am going to leave Germany and want to cancel my contract with Vodafone.

As far as I know, I have to have a deregistration form and send a request to the company.

However, are there any specific forms to fill? I find this form online :

https://www.vodafone.de/downloadarea/Widerrufsbelehrung_mit_Widerrufsformular_WLAN_Payment_Englisch....

Where should I send the request? 

Is this the correct address?

Vodafone GmbH
Kundenbetreuung
40875 Ratingen

Is this the correct address to send the modem to after the cancellation?

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

If I do not send back the modem, what is the penalty and how much does it cost?

Thank you for your answers.

Best Regards

Alan

[Thomas]

Hi alan721,

if you want to terminate the contract due to a move, please report this via our online move service. The colleagues there will take care of everything else. You will then also receive a confirmation with all information about the return of the hardware.

Regards

Thomas

[alan721]

Dear Thomas,

Thank you very much for your quick response. I want to do it online but I can't find my online registration code (Online-Registrierungscode) to add my contract to this account and manage the cancellation online. Can I pm you my personal and contract information to get the online registration code?

Thank you

Regards,

Alan

[Thomas]

Hi alan721,

send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[alan721]

Dear Thomas,

I have sent you the PM, please check. Thank you.

[alan721]

Dear Thomas,

I have sent you a PM again, thank you!

Best,

Alan

[alan721]

Dear Thomas,

I have sent you another PM. Thank you.

Regards,

Alan

[Norman]

Hi alan721,

i'll take over for my collegues.

I've send you the online registration code via email. Please check your inbox and spam folder.

Best regards

Norman