Installation Help

[shara]

Hallo, ich habe gerade mein Red Internet und Phone 1000 Kabel erhalten. Ich habe versucht, es selbst zu installieren, aber es hat keine Internetverbindung. Kann mir jemand helfen, einen Termin für einen Techniker zu buchen? Mein Deutsch ist nicht sehr gut, daher ist ein Anruf bei der Hotline schwierig.

Vielen Dank!

[Grit]

Hallo shara,

aus welchem Bundesland kommst Du? Woran genau scheitert die Installation?

Möchtest Du lieber auf englisch mit uns schreiben?

Viele Grüße

Grit

[shara]

Thank you for the response, yes, English would be great.

To answer your question, state is NRW.

I tried to install the router - I connected the cable to the data connection socket and turned it on. The Internet indicator is only blinking red.

[R4mona]

Hello shara,

I am very sorry for my late feedback.

Have you got your router working in the meantime? If not, please get back to me and we can work it out together.

Kind regards

R4mona

[shara]

Hello  R4mona,

Thank you for the response.

Unfortunately, it is still not working. The router is connected to the power source and data cable socket. The internet indicator is still blinking red.

I am thinking if the cable socket has connection in the first place, because I think the router setup is fine.

[R4mona]

Hi Shara,

I'm super sorry that your connection is still not working as it should.

Please send me a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number. Please report back here as soon as the message is out. Then we will take care of your request together.

Kind regards

R4mona