Inquiry about the termination

[YohanLee_0]

Hello,

I have requested for the termination, and I need to send back the equipment by November.

I am wondering if I have to pay for the shipping or not because one of my friend told me I can just send it back without paying for the shipping. But I cannot find any paid stickers on the box.

Please let me know how I can send it back.

Thank you.

[Grit]

Hello YohanLee_0

if you no longer have the return receipt, you must return the device at your own expense. We cannot send you a return receipt. Please have a look at our AGB.

Regards

Grit

[YohanLee_0]

Hello,

I think Vodafone didn't send me the receipt because I still have the box and it's components but I cannot find something looks like the receipt or sticker.

what does it look like exactly?

[Grit]

Hi,

You already received the documents at the beginning of the contract. They will not be resent if you cancel your contract. If you no longer have them, you will have to organise the return yourself.

Regards

Grit

[YohanLee_0]

Hello,

I already sent a termination letter and the equipment to terminate my contract earlier in August.

I heard I need to pay 3 months bill and I paid September bill but I still need to pay 2 more month to complete 

Can I pay 2 months bill at once? Because I would like to close my bank account.

I am not Geman and don't live in Germany so there is no reason to keep the bank account anymore.

Also I would like to ask not to send a mail to the old address. I don't live there anymore.

Thank you

[Lars]

Hi YohanLee_0,

of course you can also transfer the invoice amounts in advance. You will find the bank details on the invoices. Please indicate your customer number as reason for payment. You can change the postal address in the customer portal. Additionally you can see all letters sent to you under "My documents".

Best regards

Lars

[YohanLee_0]

Hello,

I just sent the 2 months' fee to the vodafone's bank account.

Please let me know when it's all done.

Thank you.

[Lars]

Hi YohanLee_0,

please check your customer portal regularly. All documents, invoices and the customer balance are displayed there. Additionally you can activate the function that you will be informed about new invoices by e-mail.

Best regards

Lars