Internet, Telefon & TV über Kabel

Incorrect bill received
Moderatorin

Hello RA5,

 

we have terminated the TV contract as a gesture of goodwill. The fees incurred up to the termination date will be charged to you. You have to send the GigaBox back to the following address:

 

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

 

Best regards

Nancy

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RA5 Smart-Analyzer
Smart-Analyzer

Hi Nancy,

I have already sent the GigaTV box to the mentioned address -  https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?idc=188599483864

 

But as I said earlier, in the order confirmation email(please check the attached screenshot) with the subject "Ihre Bestellung" from Vodafone, nothing mentioned about the TV contract at all but ONLY about the internet package and security package, so why should I be charged for the TV contract?

To me, it seems like an error on the Vodafone side, otherwise please explain to me why TV contract detail is missing in the email from Vodafone?

 

-RA5

 

Moderatorin

Hello RA5,

in your order confirmation from 08.08.2019 your tariff was confirmed via internet & telephone and your TV tariff. According to the tracking service, the package has only arrived today. You could have used the GigaTV Box until then. In order to accommodate you here, your contract was terminated as a gesture of goodwill.

 

Best regards

Nancy

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Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
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