TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 23.10.2019 23:35 - zuletzt bearbeitet am 24.10.2019 08:14 von Grit
Hello Vodafone team,
am 28.10.2019 10:23
Hello RA5,
we have terminated the TV contract as a gesture of goodwill. The fees incurred up to the termination date will be charged to you. You have to send the GigaBox back to the following address:
Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg
Best regards
Nancy
28.10.2019 22:57 - bearbeitet 28.10.2019 22:59
Hi Nancy,
I have already sent the GigaTV box to the mentioned address - https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?idc=188599483864
But as I said earlier, in the order confirmation email(please check the attached screenshot) with the subject "Ihre Bestellung" from Vodafone, nothing mentioned about the TV contract at all but ONLY about the internet package and security package, so why should I be charged for the TV contract?
To me, it seems like an error on the Vodafone side, otherwise please explain to me why TV contract detail is missing in the email from Vodafone?
-RA5
am 29.10.2019 09:45
Hello RA5,
in your order confirmation from 08.08.2019 your tariff was confirmed via internet & telephone and your TV tariff. According to the tracking service, the package has only arrived today. You could have used the GigaTV Box until then. In order to accommodate you here, your contract was terminated as a gesture of goodwill.
Best regards
Nancy