I pay for new and old provider

[saleh1511]

Dear,

As Vodafone sales person promised me, I will no longer pay for Deutsche Telekom Internet contract because I changed to Vodafone Kabel Deutschland and they will handle everything (including closing the contract with Deutsche Telekom). However, I'm paying now for 2 contracts, Vodafone and Deutsche Telekom! Could you please check this?

Please contact me via email to attach the cancelation confirmation because I can't attach it here.

Thanks & Regards,
Saleh

[saleh1511]

Hi Thomas,

My additonal service is w-lan for 3 EUR a month, is there anything else? could you please have a look?

Thanks,

Saleh

[Thomas · Accepted solution]

Hi Saleh,

i just saw the giga combination was booked later. For this reason, the Mobile & Euro Flat was calculated on a pro rata basis.

Regards

Thomas

[saleh1511]

Hi Thomas,

Thank you for your help. I'll wait until my next invoices come from mobile and internet to see in total how much I'm paying. This problem is solved now, many thanks 🙂

Best,

Saleh

[Thomas]

Hi Saleh,

glad I could help you. Do you have any questions or can we close the thread?

Regards

Thomas

[saleh1511]

Hi Thomas,

You can close it.

Best,

Saleh

[Tina]

Hello Saleh,

you're welcome. As your request is solved, I will close this thread now.

Kind regards

Tina