I cannot change my SEPA-mandat details

[xenav]

Hello dear Community,

I've recently started a Cable contract, but unfortunately the details on my SEPA-mandat is wrong (both on the site and in the document I received). There is no edit button on the site next to my bank details. I also tried to update them by sending a registered letter with the following form filled in: https://kabel.vodafone.de/static/media/Formular_Einzugsermaechtigung.pdf

According to Deutsche Post tracking the letter was delivered back on the 14th of January. But the bank details is still wrong on the site and I still cannot edit them there.

Can you please help me? Thanks!

[Timo2000]

Hi,

the hotline is only in German.

But you can contact the Vodafone 24/7 Service on Facebook or Twitter and ask for a callback. - or contact them (its faster) on WhatsApp:
+491721217212.

If you wait, an agent will answer you also here. 😊

Welcome to Vodafone.

Sincerely,
Timo

[xenav]

Thanks Timo! I will wait then for agent's answer here.

[xenav · Accepted solution]

Though no one answered, the 'Edit' bank details button has just appeared in my account.

Thanks to whoever did it! 😊

[Thomas]

Hi xenav,

fine that you could settle it already. Do you have any questions or can we close?

Regards

Thomas